Terms & Conditions

Next Day Delivery

We offer next-day delivery from 1:00 pm to 7:00 pm (ACDT) Monday - Saturday.

Substitution Policy

The images displayed on our site are for guidance purposes only and may not precisely match the final product. We reserve the right to make fair and reasonable substitutions based on the availability of specific flower types and colors. Every effort will be made to fulfill your order as described, including shape, size, and color, with substitutions made only if necessary to maintain the overall aesthetic and ensure timely delivery.

Fees and Charges

Delivery fees will be calculated and added to your order at checkout based on the suburb provided. Each suburb incurs a different delivery cost determined by its distance from Little Willow Wood. These fees are based on postcodes and are subject to change at our discretion.

Unsuccessful Deliveries

While we strive for successful delivery of every order, circumstances may arise that prevent it. In such cases, we will contact the provided numbers to discuss next steps. If no response is received within five minutes, the courier will proceed accordingly. Reasons for unsuccessful deliveries may include refusal by the recipient, incorrect address, unavailability of occupants, or closed business premises. Please ensure accurate delivery information to avoid failed deliveries and potential additional fees for redelivery.

Recipient "Not at Home"

If the recipient is unavailable to receive the delivery, we will leave it in a secure location. However, Little Willow Wood cannot be held liable for the product once delivered. If any issues arise, please contact us immediately. In cases of locked properties or unavailability, we'll contact both sender and recipient to determine the next steps, which may include redelivery with additional charges or collection from our premises.

Privacy Policy

We are committed to protecting personal information and maintaining transparency in data collection, use, and disclosure.

Sender Anonymity and Disclosure

Senders can request anonymity, but in case of recipient queries, we are obliged to disclose the sender's name.

Cancellations

Orders cannot be canceled once delivered. If cancellation is requested before dispatch, we may accommodate it, but cancellations after dispatch may incur a fee.

Customer Satisfaction

We prioritize customer satisfaction and address any product quality issues promptly. Please notify us within 24 hours of delivery with a photo of the product for resolution.

Hot and Extreme Weather Policy

To ensure product quality, deliveries may be adjusted during hot or extreme weather conditions.

Dog Safety Policy

We prioritize safety during deliveries and may adjust delivery plans if safety concerns arise due to unsecured dogs.

Refunds

We aim for your satisfaction and are open to discussing refunds or alternative solutions for any issues with our service.

Competition Terms and Conditions

Participants must have a delivery address within our zones to be eligible to win. Prizes cannot be redeemed for cash and must be delivered within the specified timeframe.

Disclaimer

By using our website or purchasing items, you agree to our terms and conditions, subject to periodic amendments.